Your Privacy

Walton Park Dental Practice is committed to protecting your personal information. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we collect

To provide your dental care, we collect and keep:

• Your name, date of birth and contact details

• Your medical history and health information

• Dental records, including X-rays and clinical photographs

• Payment and insurance details, and your NHS number where applicable

• Emergency contact details

• Records of our communications with you, such as emails, texts and calls

Why we use it

We use your information to:

• Provide safe and effective dental care

• Keep accurate clinical records

• Refer you to other healthcare providers when needed

• Contact you about appointments and check-up reminders

• Process payments and manage your account

• Meet our legal and regulatory duties

Who we share it with

We only share your information when necessary and with appropriate safeguards in place. This may include:

• NHS services, and specialists we refer you to

• Dental laboratories and imaging providers

• Our secure dental software providers

• Regulators such as the GDC and CQC

• Insurance and indemnity providers

We will never share your information for marketing purposes without your consent.

How long we keep it

• Adult records: 11 years after your last treatment

• Children’s records: until the age of 25, or 11 years after the last treatment, whichever is longer

After this time, your records are securely destroyed.

How we keep it safe

Your information is stored on secure, encrypted systems, and paper records are kept in access-controlled storage. Our data is backed up regularly and protected by antivirus software. All of our staff are trained in confidentiality and cyber security. We do not routinely transfer your data outside the UK.

Your rights

You have the right to:

• Ask for a copy of the information we hold about you

• Ask us to correct anything that is wrong

• Ask us to delete your information (in certain circumstances)

• Restrict or object to how we use your information

• Ask for your information to be transferred to another provider

• Withdraw your consent, where we rely on it

To make a request, email info@waltonparkdental.co.uk, call 01932 220449, or write to Jason & Hugo Drewett, Practice Owners and Data Protection Lead, Walton Park Dental Practice, 2a Walton Park, Walton-on-Thames, Surrey, KT12 3ET.

Concerns

If you have any questions or concerns about how we use your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk or on 0303 123 1113.

Our full privacy notice is available at reception or on request.